IT Sr. System / Network Administrator

SK Smart Solutions is the leading provider of IT service delivery to some of the largest startup organization and corporations in the United Arab Emirates and MENA region. We arm our clients with excellent information technology support and work environment that drive better investment and strategic decisions. We’re profitable and growing quickly.

Position Summary:

IT system/network administrator is a newly created position at SK Smart Solutions and the scope is broad: Management and support of our clients global IT Infrastructures sites. Server administration, network administration and providing reliable, trustworthy, Optimized infrastructure and enhancing to next level of great experience.

This will be a very hands-on role, for dynamic, highly tech-focused company. It is the perfect opportunity for a “player/techy” who enjoys being hands-on, but also wants to lead  a team and evolve their own role to be more strategic over time.

Responsibilities

  • Level 2 and Level 3 Support: Expert assistance for complex IT issues, ensuring seamless operations.
  • Server Administration Support Services: Proactive server management, configuration, and optimization for optimal performance.
  • Network Administration Support Services: Network monitoring, configuration, and security management to maintain a robust network infrastructure.
  • VMWare – Virtualization Administration and Support: Virtualization setup, management, and troubleshooting to enhance resource utilization.
  • Network Storage Support: Efficient management of network storage resources, ensuring data availability and integrity.
  • MPLS Connections and SD-WAN Implementation: Design, implementation, troubleshooting, and monitoring of MPLS connections and SD-WAN technologies across all operational sites.
  • Physical, Network, Virtualization, OS, and Application Stack Support: Comprehensive support for physical hardware, network devices, virtualization platforms, operating systems, and application stacks, ensuring their smooth functioning, troubleshooting, and upgrades as needed.
  • Troubleshooting and Recommendations: Swift issue resolution, root cause analysis, and proactive recommendations to prevent future problems.

Requirements

  • BA/BS degree with 5+ years experience in IT, 3 years of which has been managing company’s IT Network Infrastructure and servers or a significant subset of it (experience in a scale up/high-growth firm a plus)
  • Legitimate experience with most of what’s mentioned above.
  • Exposure to and some depth with modern IT and security solutions. Examples include Microsoft Azure, Okta, OneLogin, Bettercloud, SSM solutions, JumpCloud, Microsoft Intune (Enterprise Mobility and Security), MDM solutions. service desk solutions such as ZenDesk, Zoho, Freshdesk, Jira ServiceDesk etc.
  • Solid depth at the intersection of IT and security: endpoint hardening, malware protection, network and VPN protection, MFA, SSO, zero trust security
  • Support of heterogeneous endpoints: PC and Mac
  • Support of heterogeneous communications environments: O365, GSuite, Slack, Zoom, etc.
  • Support of a highly mobile and still largely remote team. While most staff are in the UAE, we have an increasing number of UAE and MENA region clients
  • Demonstrated ability to research, learn and implement new technologies and solutions, and lean on partners and solution providers where needed for assistance
  • Driven and process-oriented with a self-starter attitude, while also being comfortable with ambiguity and ever-changing demands

Nice-to-Have Requirements

  • Microsoft, Cisco or VMware certifications
  • Excellent written and verbal communication skills, analytical skills, and proven ability to work with and assist – with patience and understanding – end users with a wide spectrum of technical abilities and knowledge.
  • Experience working in a small, dynamic, quickly growing company. Comfort with and the ability to juggle and prioritize competing priorities

Job Location:

  • Lahore (Pakistan) – Hybrid

What We Have:

  • Competitive Salary
  • Career growth opportunities
  • Exposure to latest technologies and tools

Send your CV at jobs@sksmartsol.com

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