We help IT leaders manage and govern their application landscape through the reduction of waste, proactive problem management, and a business-aligned operating model designed to offer agility and flexibility to meet their changing needs.

We strive to achieve zero incident status for all of our customers, taking the relationship beyond the contract through three values:

Visibility – Providing real-time visibility of current issues and a commitment to delivering against our client’s stated goals and objectives

Velocity – Eliminating non-value adds within the business by cutting down wastes and providing powerful automation and optimization across applications

Value – Simplifying the IT landscape through continuous improvement of our client’s application footprint and regular assessments towards reviewing current and target states, helping to achieve the target state through proactive obsolescence and self-funded transformation

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SK Smart Solution Application support services:

Our application support and maintenance service provides our customers with the best solutions that ensure availability for system use, reduce maintenance services, and improve scalability and productivity over time.

SK Smart Solution support and services include:

    • 24×7 production support
    • Application enhancement (change) request management
    • Software Upgrade of application platforms
    • Application Database Migration

Our work spans all IBM, Dell, HP, Microsoft, and other technologies that we implement for our customers. Based on the customer’s needs and budget, we provide onsite, offshore, and a combination of both for support services.

The offshore delivery provides our customers with the best application transition, problem management, request management, and service level management. Through that, we deliver significant operating cost improvements to our customers.

Some of the key benefits of our application maintenance and support services model are:

    • Reduced total cost of ownership
    • Improved application stability and performance
    • SLA based engagement model
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Network administration:

SK Smart Solutions network administration provide a broad range of management tools that can improve productivity, user satisfaction, and time savings.

Our network administration portfolio offers a broad range of technologies to fulfill a variety of needs. SK Smart Solution network administration services can help you:

    • Increase business and network resources
    • Save network administration time
    • Improve business productivity
    • Increase user satisfaction

System administration:

Our system administration managed services are a combination of Server and management tasks that can be performed on either physical, container, or VM operating system instances. These include:

    • Initial installation, configuration and security hardening of the server
    • Management of administrator control access
    • Real-time availability and performance monitoring of critical services
    • Monitoring and trend analysis of disk usage levels
    • Application of software upgrades, patches and service packs as approved by you
    • Setup of backup process
    • Resolution and recovery from system failures
    • Management of DHCP and DNS services
    • Installation and management of Virus protection

We can also offer additional services which are defined on a number of hours of work depending on your needs as to ensure you only pay for what you need:

    • Active Directory services management
    • Group Policy Object maintenance
    • File and storage services management
    • Internet Information Services (IIS) or Apache Web Server management
    • Virtualization and Management Role – ESX and Hyper V

SK Smart Solution system administration services include licenses of below application and administration:

Microsoft platform:

    • Microsoft 365 administration (E5)
    • Microsoft Dynamics 365
    • Microsoft Team
    • Microsoft Intune
    • Microsoft Defender
    • Microsoft Windows
    • Microsoft Exchange
    • Microsoft SharePoint
    • Windows Server 2022,2019 and 2012
    • Microsoft Windows 11, 10, 8 and 7
    • Others

Cloud Administration:

    • Amazon Web Services (AWS)
    • Microsoft Azure
    • Google Cloud Platform

    Security Administration:

      • Microsoft Defender
      • Crowdstrike Falcon Pro
      • Bitdefender
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